We appreciate your interest in the items offered for sale on museummusic.com. Except as provided below, all sales are final and non-returnable. The terms and conditions of this Return Policy apply only to items purchased via the Shopping Cart at museummusic.com. Items purchased in any other manner may not be returned to Museum Music, Inc. and Museum Music shall have no responsibility or liability in connection with such other items.
1. ERRONEOUS SHIPMENT
Museum Music, Inc. will exchange an item that was erroneously shipped to you for the correct item, provided:
(i) The item is received by Museum Music, Inc. within 30 days of the shipping date; and
(ii) The returned item is undamaged and unopened (still in its original plastic wrap).
2. DEFECTIVE ITEM
Museum Music, Inc. will exchange a defective item for a new copy of the same item, provided:
(i) The item is received by Museum Music, Inc. within 30 days of the shipping date; and
(ii) The item is returned with all of its original packaging and contents.
3. UNSATISFACTORY ITEM
Museum Music, Inc. will exchange an item that you deem unsatisfactory for another item offered for sale (and in stock) on museummusic.com of equal or lesser value, provided:
(i) The item is received by Museum Music, Inc. within 30 days of the shipping date; and
(ii) The returned item is undamaged and unopened (still in its original plastic wrap).
Any items to be exchanged in accordance with this Return Policy must be returned to Museum Music, Inc., at the following address:
Museum Music, Inc.
268 17th Street, Ste 3R
Brooklyn, NY 11215
Attn.: Customer Service/Exchanges
You must include with any items to be exchanged, a written statement of the reasons for such exchange, including as applicable the error in the shipment, the nature of any defect, or the reason the item is unsatisfactory, together with your Order ID number.
In the event of a return due to an erroneous shipment or defective item, you shall pay in advance all return shipping costs, and Museum Music, Inc. will issue you a credit or refund (at the option of Museum Music, Inc.), in the amount of the actual return shipping costs, up to a maximum of $5.00 per shipment. You will not be charged any additional fees or shipping charges for replacement items.
In the event of a return due to an unsatisfactory item, you shall be responsible for and pay in advance all return shipping costs, and you will be assessed an additional shipping charge, in accordance with the rates specified at the Shopping Cart, for the replacement items. You hereby consent and authorize Museum Music, Inc. to charge to your credit card on file with the Museum Music, Inc. the amount of the additional shipping charge.
Please allow up to three weeks for the processing of returns and shipping cost credits or refunds. We will notify you via email of your exchange and any shipping cost credit or refund.
Museum Music, Inc. recommends that you send your returned items via an insured carrier. Museum Music is not responsible for lost or damaged returns. If you have questions regarding where to send your return or have additional questions, please contact Museum Music, Inc. at (212) 362-5966 or info@museummusic.com.